General Terms and Conditions of Sale
1. Scope
The purpose of these general terms and conditions of sale is to provide and define all the necessary information for users regarding the procedures for ordering, purchasing, paying for, and receiving purchases made on the website www.beiraportal.pt, owned by:
Beiraportal, Produtos de Madeira Lda., headquartered at Estrada Nacional No. 2 – Fontainhas, 3510-939 Viseu – Portugal, NIPC No. 504 422 030, and Share Capital: €535,000.00.
These general terms and conditions of sale are the only ones that apply and supersede all other terms and conditions, unless otherwise expressly agreed in writing.
It is understood that, by confirming an order, the user is accepting these general terms and conditions of sale.
2. Product
The product images available on the website are as accurate as possible, with the aim of faithfully reproducing the product exactly as it appears in reality. Since some products are handmade, there may be slight differences between the image and the actual product, due to the raw materials themselves and the production process.
3. Order
3.1 Order Fulfillment
The products listed on the website are available for sale only in mainland Portugal (excluding islands or other territories not mentioned).
To place an order on the website, users simply need an email account and should follow these steps:
• Select the products you wish to purchase and add them to your shopping cart;
• Online registration to create a personal account, where you can access and update your personal information at any time and check the status of orders or returns;
• Fill in all required fields and select your preferred payment option;
• Accept the General Terms and Conditions of Sale and click “Checkout”;
• At the end of the ordering process, you will see a screen displaying the order confirmation and details, and you can print a copy of this confirmation. You will also receive an automatic email with this information.
By submitting your order, you agree to the website’s General Terms and Conditions of Sale, as well as the Privacy and Personal Data Protection Policies (Legal Notices) listed in the website’s footer.
3.2 Order Not Processed
Beira Portal reserves the right not to process orders if payment cannot be guaranteed, if the orders are incomplete or incorrect, or if the product is no longer available. In such cases, the user will be notified of the cancellation via email, and any amount paid by the user will be refunded.
Beira Portal also reserves the right to cancel any order, even if it was successfully placed, and disclaims liability for any damages or costs if any of the following situations occur:
• Product unavailable (in this case, the amount paid by the user will be refunded via the same payment method used for the order);
• Incorrect billing information;
• Payment for the order has not been received (within 8 business days of placing the order);
• Product pricing error;
• The package could not be delivered to the shipping address provided.
4. Product Availability
Orders placed on the website are subject to product availability.
If a particular product is out of stock, or if a customer has placed an order for a product that has since sold out, Beira Portal will ship the available items, and the customer will be refunded for the out-of-stock items.
5. Price
Product prices are those listed on the website, except in cases of obvious error. The website is updated daily; however, it is possible that pricing information for some products may contain errors. In such cases, Beira Portal will notify the user as soon as possible, giving the user the option to confirm the order with the correct price or cancel it, with the right to a full refund of the amount paid. If we are unable to contact the user, Beira Portal reserves the right to cancel the order and issue a full refund.
The prices listed on the website already include Value-Added Tax (VAT), in accordance with the applicable laws of the country where the order is placed.
If the user wishes, they may request home delivery of the order, with an additional delivery fee added to the product price. If the order exceeds the minimum order amount set for the country where the order is placed, shipping will be free (except for products that are exclusively available for home delivery, which, due to their characteristics, weight, or volume, have an associated delivery fee).
The "Total Amount Due" is the total cost of your order, including VAT and shipping.
Product prices are subject to change and may be updated. Beira Portal reserves the right to change prices without prior notice. However, the price displayed at the time of purchase is the price that will actually be charged, except in cases of obvious error.
6. Payment Methods
In order to offer the most convenient options for users, the website offers the following payment methods:
• VISA/MASTERCARD credit card;
• MB WAY;
• Multibanco Reference (Portugal);
If you choose to pay by credit card, PayPal, or MB WAY, you will enter all payment information directly on a secure page provided by the electronic payment service provider. Beira Portal is not responsible for any delays or non-delivery of orders resulting from verifications and authorizations by the card issuers.
The invoice will be emailed to the user in PDF format upon shipment or delivery of the order. By placing an order, the user accepts this condition.
7. Shipping and Delivery
7.1. Shipping
The order shipping process will begin once payment for the order has been confirmed.
7.2. Delivery
You have two delivery options for your order: home delivery or pickup at the Beira Portal showroom.
Home delivery is provided by a shipping carrier and is available on weekdays between 9 a.m. and 6 p.m.
Estimated delivery times (barring circumstances beyond our control) are 5 to 7 business days.
Note: Estimated delivery times are valid after payment for the orders has been confirmed.
Home delivery service and the process involved:
The carrier will notify the user via text message or email of the estimated delivery date; the user may change this date or choose to pick up the order at a nearby pickup location. The carrier will deliver the order to the address selected by the user. For orders that include items requiring home delivery only (items with special characteristics or that are heavy or bulky), these items may have a different shipping timeframe. Upon receipt of the items, the customer must confirm the entire order in the presence of the carrier. If the customer believes there is a defect, damage, or that an item does not match the order, they must note this issue on the carrier’s delivery slip.
8. Cancellations and Returns
8.1. Order Cancellation
Depending on the status of your order, you can cancel it as long as it has not yet been shipped. To find out if you can cancel your order, please contact us using our online form.
8.2. Returns Due to Cancellation
The user has a 14-day cooling-off period during which they may return the product if they are not satisfied, provided that:
• The product has not been used or tampered with;
• The product retains its original characteristics and the packaging is not completely damaged;
• The product is not a Christmas item;
• The product is complete and properly packed in its original packaging;
• Attach the printed invoice and the return form.
To begin the return process, the user must contact Beiraportal.
8.3. Returns Due to Product Nonconformity
If, within 30 days of picking up or receiving the order, the user discovers any manufacturing defect in the product, they may return it by following the procedures described above.
8.4. Method of Reimbursement
Refunds for returned products will be issued via the same payment method used for the online order (ATM Reference, Credit Card, MB WAY).
If payment was made via Multibanco, the refund will be issued via bank transfer, and the user must provide their IBAN for this purpose.
For credit card payments, the user should check their credit card statement. If the user used MB WAY to pay for their order online, they should check their MB WAY account balance.
The refund will be issued no later than 14 days after the date the product is received by Beiraportal.
Any questions regarding this topic can be submitted via our online form.
9. Product Warranty
A product’s warranty is valid for 2 years from the date of purchase on the website, upon presentation of the purchase invoice. Products that have been misused or improperly handled or applied by the user are excluded from the warranty.
To file a warranty claim, the user should visit one of our stores or contact us using our online form.
10. Promotions and Promo Codes
Whenever there is a promotion active on the website, its specific terms and conditions—such as user eligibility, duration, exclusions, etc.—will be clearly detailed on the respective promotion page. The promotions available on the website and the promotional codes are valid only for purchases made on this website.
11. Changes
Beiraportal may, at any time and without prior notice, amend these terms and conditions or, where applicable, introduce new terms and conditions by publishing them on the website, so that the user is aware of them upon accessing the site and before using it. Confirmation of the order, once any applicable changes have been made, will constitute the user’s acceptance of the amended terms and conditions.
12. Disclaimer of Warranties and Liability
Beiraportal notes that, even though the website is updated with the utmost care, information about products and their prices may contain errors; therefore, it does not guarantee the offer and reserves the right to cancel the user’s order should such an error occur.
Beiraportal shall be liable only for damages that the user may suffer as a result of the online sales service when such damages are attributable to willful misconduct on the part of Beiraportal; the user acknowledges and accepts that use of this service is at the user’s sole responsibility and risk. In jurisdictions that do not permit the exclusion or limitation of certain warranties, Beiraportal’s liability shall be limited to the extent permitted by law.
13. Processing of Personal Data
The user authorizes the processing of personal data provided through the purchase order, in particular through the use of cookies, in accordance with the terms set forth in the Legal Notices.
14. Customer Support
Please send us your questions and suggestions, as well as any complaints or concerns, through our online form.
Your complaints and claims will be addressed as soon as possible and, in any case, within one month at the latest.
If, as a consumer, you believe your rights have been violated, you may submit your complaint to us via our online form to request an out-of-court dispute resolution.
15. ADR Entities (Alternative Dispute Resolution Entities)
1. CIAB – Center for Consumer Information, Mediation, and Arbitration (Consumer Arbitration Tribunal) http://www.ciab.pt ;
2. CNIACC – National Center for Information and Arbitration of Consumer Disputes http://www.arbitragemdeconsumo.org/ ;
3. If the purchase was completed on our website, in accordance with Regulation (EU) No. 524/2013 of the European Parliament and of the Council of May 21, 2013, you may initiate an alternative online dispute resolution procedure regarding consumer issues, at the following address: http://ec.europa.eu/consumers/odr/